Provide Solutions to customers about Network or Security Issue. Plan for co-operate with customers. Solve any Issue, And consult to Improve team performance to provide best services to customers.
Network Operation Center
Our network operation center ( NOC ). Have Resposibility to Monitor Availability of customers network ( WAN / LAN ). To provide best solution to improvement method to decrease Downtime under SLA and contact with onsite Engineer. And provide report to customers.
Security Operation Center
Our Security operation center ( SOC ). Have Resposibility to Monitor customers security product ( Firewall / IPS / Server ) about Availability and threat/Malware or Attack form Hacker. With analyze skill to detect Suspicious or Malicious Traffic that have impact customers site. Investigate and Escalate to customers and provide solution to solve Incident. And Report to customers.
Administrator / IT Officer
Co-opearate with customers for provide best solution to improve customers task and performance.